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Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@microscopeoptics.com

International Order Shipment:

We are happy to ship internationally under the following conditions.

1) All shipping costs including customs are paid by the customer.
2) All money to cover the cost of both the product and its shipping must process and be in our bank account prior to shipping.
3) We prefer to ship through our network of well known shipping companies (DHL, USPS, UPS, etc.), any use of smaller shippers is subject to a thorough review process. 
4) Returns are subject to a 20% restocking fee, and all associated shipping costs are paid by the customer.
5) We are not responsible for lost or stolen items, or issues with customs.
6) All orders are subject to third party verification prior to fulfillment. Orders deemed risky may be canceled at our discretion with a full refund of any funds received.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to orders@microscopeoptics.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. If the order has shipped, refunds to the original credit card will only be issued upon receiving the returned order.